Position: Neighbor Navigator - Relational Worker for Central Louisville Community Ministries
About Us
Central Louisville Community Ministries collaborates with the Association of Community Ministries, our community partners, and our neighbors to meet immediate needs and to act as a trusted advocate. They are a part of The Neighbor Network where we hold a vision of a world where every person facing a crisis that challenges basic human flourishing has someone they can turn to for nonjudgmental support, accompaniment to abundant resources, social (re)connection and compassionate advocacy.
We believe in work that is nimble and emergent - grounded in our Values:
We begin with unconditional positive regard
We follow the front line and act collectively
We learn through deep compassion and radical curiosity
Trauma informs us, human connection heals us
The Neighbor Network is a hub for service partners to explore transformational progress through an emergent, human-centered approach to relational work. We provide a menu of shared services, trainings and workshops, and technology that supports (not replace) social solutions for our city’s direct service providers and adaptive leadership.
Position Summary
Title: Neighbor Navigator
Work Location: Central Louisville Community Ministries, 809 S 4th St, Louisville, KY 40203
This is a part-time position and reports directly to the Executive Director of CLCM with programmatic support from Neighbor Network’s Director of Neighbor Navigators. We are seeking an enthusiastic and compassionate individual who believes in our mission and embodies our values to join our dynamic and innovative team. This position will play a pivotal role in expanding our network and enhancing community impact.
Responsibilities and Duties
Provide accompaniment, care plan navigation, coaching and progress reporting for a designated group of Neighbors based on the goals identified on their intake.
Develop individual care plans for each assigned Neighbor that address identified goals and prioritize needs in order of urgency.
Utilize online platforms like Neighborly and Jira to process rent assistance applications, case management tracking, and other tools like Leap Fund
Hold a caseload of 1-15 neighbors, and stay in communication with the Neighbor Network team about adding or completing cases to ensure quality of care for Neighbors and stability of navigating abilities.
Nurture connections between Neighbors and Neighbor Network Resource Specialists, area ministries staff and external community partners to equip Neighbors to achieve identified goals.
Facilitate conversations and processes with Neighbor Network and community stakeholders that advocate for Neighbor’s unmet needs. Engage in compassionate and just methods for conflict resolution.
Document encounters, friction points, service gaps and other relevant information in designated Neighbor Network systems.
Serve as the Neighbor Network liaison to assigned area community ministry/ministries.
Contribute qualitative and quantitative data needed for presentations, papers and other communications used to promote the work of the Neighbor Network and to advocate for solutions to Neighbors’ unmet needs
Actively participate in Neighbor Network team meetings, trainings and other professional development events
Engage in professional development, health/well-being activities and other supportive outlets to better equip Navigator to stay present to challenges facing Neighbors while upholding the Values established by the Neighbor Network.
Other related duties as assigned
The successful candidate will have:
Bachelor’s Degree in social work, other health-related field, preferred
Demonstrated recent experience working in fields of housing navigation, eviction prevention or other housing stabilization roles
Demonstrated experience working with diverse populations during times of challenge.
Excellent organizational skills
Excellent interpersonal, verbal and written communication skills
Enthusiasm and commitment to the vision and mission of the team and of the possibilities provided by a robust Neighbor Network
Core Competencies:
Cultural Competency: Culturally sensitive and capable of working with diverse populations, understanding and respecting cultural differences.
Communication Skills: Strong verbal and written communication skills to effectively interact with team members, Neighbors, faith communities, healthcare providers, and social service agencies.
Problem-Solving: Proven ability to assess clients' needs, identify barriers to care, and develop appropriate solutions.
Organizational Skills: Ability to manage diverse and, sometimes, competing priorities. Effective project and talent management capabilities.
Technical Capacity: Working knowledge of Google Office platform, project management and other database functions.
Social Services: Knowledge of available community resources and social services that can support clients with housing, transportation, food, and other social determinants of health.
Compensation:
Salary Range: $25/hr for 20-30 per week. This is a hybrid position with some time in the office and remote.
Inclusion Statement:
SLCM is committed to the principles of equal employment. We create a diverse work environment and do not discriminate on the basis of race, color, national origin, sex, gender, identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage all backgrounds to apply.
To Apply:
To be considered for this exciting opportunity, please submit a resume and cover letter via email, with a subject line “Neighbor Navigator Role” to Clare Wallace at clarewallace@slcm.org. Your cover letter should outline how your work history and personal contribution would make you an ideal candidate for this relational, human-centered work.
*Applications submitted without a cover letter will not be considered.